FAQ

1. What types of floor care products do you offer?

We provide a wide range of professional-grade floor care equipment and supplies, including Bonnets, Counter Rotating Brush (CRB) Scrubbers, Floor Pads, Bonnets & Sanding Screens, Floor Polishing Pads, Floor Prep Pads for marble and concrete polishing, Floor Scrubbing Pads, Floor Stripping Pads, Hard Floor Cleaning Machines, and various hard floor supplies and accessories. Our products are designed for durability and high performance in commercial, healthcare, and industrial environments.

2. Are your products suitable for all types of floors?

Yes, our products are tailored for various hard floors, including marble, concrete, and other surfaces. We offer specialized pads and machines for polishing, scrubbing, stripping, and prepping to ensure optimal cleaning results. Always check product descriptions for specific compatibility details.

1. How long does it take to process and ship my order?

All orders are processed within 1-2 business days from our facility in Annapolis, US. After dispatch, delivery times vary based on the shipping method: Standard Shipping (via DHL or FedEx) takes 10-15 days, while Free Shipping (via EMS) takes 15-25 days for orders over $50.

2. What shipping options are available, and how much do they cost?

We offer two shipping methods: Standard Shipping for $12.95 flat rate (using DHL or FedEx) for faster delivery, and Free Shipping (using EMS) for orders over $50, ideal for non-urgent or bulk orders. We ship globally, except to some Asian countries and remote locations due to customs or logistical constraints.

3. Do you ship to my country?

We serve customers worldwide, but we do not ship to certain Asian countries and remote areas where reliable delivery isn’t feasible. If you’re unsure, please contact us at [email protected] to confirm availability for your location.

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for a seamless and secure checkout experience. All transactions are processed efficiently to get your order on its way quickly.

2. Is my payment information secure?

Absolutely. We use trusted payment gateways to ensure your data is protected. For any issues during payment, reach out to our support team for assistance.

1. What is your return policy?

We offer a 15-day return policy from the date you receive your order. If you’re not completely satisfied, you can return the product for a refund or exchange, provided it’s in its original condition. Contact us at [email protected] to initiate the process.

2. Are there any items that cannot be returned?

Generally, all products are eligible for return within 15 days if unused and in original packaging. However, for hygiene reasons, certain items like opened floor pads or used machines may not be returnable. Check our full policy or contact us for specifics.

1. How can I contact customer service?

You can email us at [email protected] for any questions about delivery, products, or support. We’re here to help cleaning professionals like you!

2. Where is Viper Shop located?

Our facility is at 1433 Bretton View Road, Annapolis, US 21409. We operate globally to ensure timely delivery of floor care solutions.