Privacy Policy

Last Updated: January 2025

At Viper Shop (“we,” “our,” or “us”), we are committed to protecting the privacy and security of our professional clients’ information. As specialists in professional-grade floor care solutions, we understand that trust is fundamental to our relationships with cleaning professionals, facility managers, and industrial maintenance teams worldwide.

1. Information We Collect

To provide our professional floor care equipment and services, we collect the following types of information:

• Personal Identification Information: Name, company name, email address, phone number, and shipping address
• Payment Information: Credit/debit card details, PayPal account information, and billing address (processed through secure payment gateways)
• Professional Information: Business type, industry sector, and purchase history
• Technical Data: IP address, browser type, device information, and usage patterns
• Communication Data: Correspondence through email and customer service interactions

2. How We Use Your Information

We use collected information exclusively for professional business purposes:

• Process orders for bonnets, CRB scrubbers, floor pads, and cleaning machines
• Provide customer support tailored to floor care professionals
• Send order confirmations, shipping notifications, and invoices
• Improve our product offerings and user experience
• Prevent fraud and ensure payment security
• Comply with legal obligations and industry standards

3. Data Sharing and Disclosure

We maintain strict confidentiality and only share information when necessary:

• Payment Processors: Secure payment gateways (Visa, MasterCard, JCB, PayPal) for transaction processing
• Shipping Partners: Logistics companies for order delivery
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or business transfers

We never sell personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement enterprise-level security measures appropriate for commercial clients:

• SSL-encrypted data transmission
• PCI-DSS compliant payment processing
• Secure servers with restricted access
• Regular security assessments and updates
• Data retention only as long as necessary for business purposes

All transactions are processed in USD through our secure systems in Annapolis, Maryland.

5. Your Rights and Choices

As a valued professional client, you have the right to:

• Access and review your personal information
• Correct inaccurate data
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Object to certain processing activities
• Data portability for your business records

6. International Data Transfers

As a global provider serving North America, Europe, Australia, and other regions (excluding some Asian countries and remote locations), we ensure appropriate safeguards for international data transfers in compliance with applicable laws.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for site functionality and secure checkout
• Analytical Cookies: Help us understand how professionals use our site
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

8. Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated to our professional clients through appropriate channels.

9. Contact Information

We are committed to ensuring your privacy experience matches the professional quality of our floor care solutions.

Viper Shop – Professional Floor Care Solutions for Commercial, Healthcare, and Industrial Environments