Term and Conditions

Last Updated: [Insert Date]

Welcome to Viper Shop, your trusted partner in professional floor care solutions. By accessing our website at cleaningmachinesco.com and making a purchase, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully to understand your rights and responsibilities, as well as our commitment to providing you with reliable, high-quality products and services.

1. Introduction

Viper Shop specializes in serving cleaning professionals, facility managers, and industrial maintenance teams worldwide. Our product range includes bonnets, counter-rotating brush (CRB) scrubbers, floor pads, sanding screens, hard floor cleaning machines, and related supplies. These Terms and Conditions govern your use of our website and purchases, ensuring a transparent and professional experience.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information during account registration and checkout.
• Use the website only for lawful purposes and in compliance with applicable laws.
• Refrain from misusing the site, such as attempting to gain unauthorized access or distributing malicious software.
• Ensure that any products purchased are used in accordance with their intended professional applications and safety guidelines.

Failure to adhere to these obligations may result in the termination of your account or denial of service.

3. Products and Services Description

Viper Shop offers professional-grade floor care products designed for durability and performance. Key product categories include:

• Bonnets and Floor Pads: For scrubbing, polishing, stripping, and prepping floors.
• Counter Rotating Brush (CRB) Scrubbers: Advanced machines for efficient floor maintenance.
• Sanding Screens and Polishing Pads: Ideal for marble, concrete, and other hard surfaces.
• Hard Floor Cleaning Machines and Accessories: Reliable equipment for industrial and commercial use.

All products are described accurately on our website. However, slight variations in color or design may occur due to manufacturing processes. We reserve the right to update product specifications or discontinue items without prior notice.

4. Order and Payment Terms

4.1 Order Processing

Orders are processed within 1-2 business days from the date of order confirmation. Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email once your order is shipped.

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed in USD at our facility in Annapolis, Maryland. By completing a purchase, you authorize us to charge the total amount to your selected payment method.

4.3 Shipping and Delivery

We ship to most regions worldwide, excluding remote areas in Asia and other unsupported locations. Delivery times are estimates and may vary:

• Standard Shipping: Via DHL or FedEx, delivered within 10-15 business days after shipment. Cost: $12.95.
• Free Shipping: Via EMS for orders over $50, delivered within 15-25 business days after shipment.

Note: Delivery delays may occur due to customs, weather, or other unforeseen circumstances. Viper Shop is not liable for delays beyond our control.

5. Returns and Exchanges Policy

We stand behind the quality of our products. If you are not satisfied, you may request a return or exchange within 15 days of delivery, provided the items meet the following conditions:

• Products are in original, saleable condition with all packaging, tags, and protective coverings intact.
• Proof of purchase (order number) is provided.

Non-Returnable Items: For hygiene and safety reasons, the following cannot be returned once opened or used:

• Used floor pads, bonnets, and sanding screens.
• Opened counter-rotating brush (CRB) scrubbers or floor prep pads.
• Custom or special-order items.

Defective items are covered under our separate warranty policy. To initiate a return, email [email protected] with your order details. Refunds are processed within 3-5 business days after we receive and inspect the return. Original shipping costs are non-refundable unless the return is due to our error.

6. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Viper Shop and protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission. Unauthorized use may result in legal action.

7. Limitation of Liability

Viper Shop strives to provide accurate product information and reliable services. However, we are not liable for:

• Indirect, incidental, or consequential damages arising from product use or website access.
• Errors or omissions in product descriptions or pricing.
• Delivery delays or failures due to third-party carriers or force majeure events.

Our total liability for any claim related to your purchase shall not exceed the product’s purchase price. This limitation applies to the fullest extent permitted by law.

8. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Annapolis, Maryland, USA. Any disputes shall be resolved through negotiation or, if necessary, in the courts of Annapolis. We are committed to addressing concerns professionally and efficiently.

9. Changes to Terms and Conditions

We may update these Terms and Conditions periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date. Continued use of the site after changes constitutes acceptance of the revised terms.

10. Contact Information

Thank you for choosing Viper Shop. We value your trust and are dedicated to supporting your professional floor care needs with integrity and excellence.